Hi Colleen, thank you for the review and I'm sorry your experience was not as expected. I checked in with you on the second day of your stay to see if everything was ok and no concerns were raised at that time. I would have guided you to the extra towels/sheets/toiletries you needed, addressed the slow drain and ants and alleviated your worries about the cleanliness. I'd like to go over your concerns here point-by-point:
The sofa in the LR - is officially called Ikea Beddinge sofa bed and there's no option on Airbnb to specify it as a "futon". If a sleeper sofa is distinctly different from a sofa bed, my apologies for the confusion and I have corrected it in the description. It only has subtle water residue stains that don't pose any hygienic hazard. But I understand it might be unpleasant to you as guest, so we will reupholster asap.
Linens - are perfectly clean. They only thing i can think of is a slight fade because they are not brand new, but freshly laundered. The extra sheet could have definitely been provided for the sofa if requested. The comforter had a fresh duvet cover on, which eliminates the need of an extra sheet.
The towels are in perfectly fine condition - no stains or discoloration and freshly laundered with no damp smell, which I can't tolerate myself. There was no dishcloth - in fact the face cloth even has the word "bath" printed on it.. So I'm confused about this one. Extra towels could have been easily provided if requested. None of our previous guests have commented that two towels (large and small) weren't enough, so we weren't expecting an issue here.
The shower curtain is perfectly clean and disinfected - the bottom just gets discolored with the water, and we replace regularly. Apologies if it made you think it was unclean.
The drain was checked and worked well up prior to your arrival. If it got clogged during the stay, we were a phone call/text away and we always have clog remover liquid in the bathroom, which would have solved the issue. It's a pre-war building, so unfortunately, there is no permanent fix to this.
Bath and hair products - we never listed single use products and it's perfectly fine to use ours that are partially used.
Ants - this is the first time we see them too upon our return and NEVER had them before. A note to future guests - it is not a major infestation - I saw two in the whole evening. Regardless, we sincerely apologize for this and the exterminator has already been called.
No water in ice trays - we don't use ice, but all guests are welcome to make some for themselves using the trays.
I hope this made you feel more ensured that you stayed in a clean home, albeit with the signs of normal wear and tear. Please kindly contact your host openly during your next stay to address your requests that can be fulfilled immediately. We noted all the room for improvements and will definitely address:)