Our Grand 3 BR Suite is located along Jalan Bukit Bintang, above Fahrenheit 88 Mall and opposite Pavilion Mall. 3 Beds 2 Bath. 5 mins walk to monorail. Daily Housekeeping. Air-Conditioned. Kitchenette. 6 pax (can fit up to 9 pax with extra bed).
1 king bed
2 single beds
1 king bed
Check-in is anytime after 3PM
Check out by 12PM (noon)
Hi ginnie. the service is very bad. As stated, 390RM has bee charge to my card . And yet my when my friend check in, your hotel staff actually ask for another 390RM! May I know how many 390Rm u Wan to charge for the 3N.. The funniest part is we call up the front desk for our bed…
Response from Ginnie:
Joeanne, Standard check out time is 12:00 PM as per listed on Airbnb. As we have guests checking in after you, we are not able to allow such late check out. My team informed you of late check out charges as you requested late check out up to 4:00 PM. As confirmed by my team, RM390 was not collected from you or your group as your group informed my team that the extra bed was no longer required. We would appreciate if you'd check your credit card before leaving such a review which would negatively affect us, as we did not receive any further payment from the bank (which was said to be charged to your credit card). The deposit was overlooked (due to the hoo-hah during your check out), but we sent our team member to personally return your SGD deposit to you outside our property, which solved the issue. Corrupt is not the right word to use, we do charge our guests for what is not due to us. We provided you with daily housekeeping, daily replenishment of toiletries and bottled water on a complimentary basis. We did not even mention the fact that you and your group were smoking in our unit (which was strictly NOT ALLOWED). You also left our unit messy which we gladly got our team to clean up after you. Therefore, to get such a review was extremely disappointing as we believed we provided you with a service and accommodation. Thank you.
Languages: Bahasa Malaysia, English, 中文
Response rate: 100%
Response time: within an hour
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