Dear Guests, I thank you for being our guests and your feedback. Please do not consider to be rebuttal, it’s only an objective response to clarify and set the record straight.
First, the doors - the front door is a big double shutter heavy door, where one side is stationary with two metal pins to withstand the Air pressure while shut.
However, most of the time our kind guests, if they happened to open both the shutters, just push down the bottom pin but not the top unless they use one of the many stepping stools. Now if it’s a heavy wind they swung open.
About the two balcony doors, people open them to go to the balcony but not 50% lock them properly using the handle and thumb lock in the same sequence, as opened. Consequently the doors look shut but are not locked. Again it’s open by winds. Of course, country living is somewhat difference from a city home. Unfortunately, sometime instead of walking up to the door and see if it was properly shut or not, the house get blamed for faulty doors.
Second, water smell - our water is provided by water CO-OP not the city. They purposely do not use as much chlorine and other chemicals as the city water, which leaves a misty smell, especially if the house was vacant for more than three four days between bookings, that does not happen often. All one has to do is leave the exterior doors open for five minutes to air the house. All nine bathrooms have a Air-Fresheners plus a few more around the house.
Third, shampoo and Air conditioner in the shower. It is clearly mentioned in our Listing what we provide and what we do not. Shampoo and Conditioner are personalized items and everyone prefers their own. Beside, this is not a hotel just an enhanced home living space, where one lives in a homely fashion.
Fourth, size of the house. Yes it is almost 10000 SQFT of living space which is thoroughly cleaned by a professional company in between each occupancy. I am sorry about the dust on some of the windows, and have pointed it out to the Cleaning supervisor. The Baseboards custom paint has a tinge off streak in it. They were painted only three years ago.
I am sorry to see that you rated the property very low because of all the above, and our sincere effort to win over your approval fell short.
Thanks for your feedback.