Many thanks for your comments Jodie and very sorry to hear that your experience was less than 100%. We have investigated and it seems there was indeed a communication breakdown with our local caretaker - we definitely sent them the information about your arrival but they did not receive it. We don’t know what happened to the email but we apologise for the house not being fully prepared for you. Shutters should have been opened and the house given a final airing. We hope that with the caretaker arriving as soon as you called us after arrival as well as electrician to fix a fault with the fusebox, that this was not too inconvenient. Regarding heating, generally we would not put heating on at the end of May because it is usually pretty warm at that time of year, but of course if there is an unexpected cold snap or guests are not comfortable they can always request heating to be turned on and we will do so immediately. I’m sorry you did not like the living room - this is indeed in the basement and this is clearly written on our listing with a comprehensive description of the layout of all the spaces in the house. In the living room there is a large window with light well giving natural light into the room and various electric lights / lamps and we feel that it is a nice well fitted out space for kids to play or for watching a film or DVD. Upstairs is the spacious dining room with large table and terrace doors with a terrace and outdoor table where guests can sit in the days / evenings if they want to be outside. Regarding the smell from drainage, this is not something which other guests have commented on at the house, but this can unfortunately happen occasionally when you are not on mains drainage (many houses in mountain areas in Slovenia are not) and it can usually be easily solved by pouring water into the floor drain. I wish you had let us know and we could have sent someone up to do this for you immediately. All bathrooms have windows or ventilators which can be opened / turned on for additional ventilation if required. I hope this explains some of the issues you described and once again apologies that you were not 100% satisfied.