Thank you so much Visti for your honest feedback. I am really sorry for the chaos of pick up transfer for your wife. The Phuket International terminal is brand new and the system is not well settled yet. The driver I use has been efficient and he did pick you up from the airport with no problem at all. I don't really know what happened when he went to pick up your wife as both, your wife and the driver spent much time looking for each other; perhaps they both missed each other while your wife was walking to the other terminal which is a long way away and I fully understand that this caused your wife sad and annoyed. I have to apologize again and I have learnt from this issue that I would rather let my guests catch a taxi from the airport by themselves to avoid a potential hassle. I had the same experience before when the driver waited my guests for several hours and could not find them, I had to compensate him for his time and gasoline.
It's good that you mentioned this issue here, since the end of Feb the Phuket International Airport is more strict with pick up transfers, any taxi drivers without job description issued by a hotel/tour company are not allowed to wait at the airport to pick up anyone without showing stamped welcome sign authorized by the airport officer. In this case, I don't think I can arrange a pick up transfer but I can help only with a drop off transfer upon request.
As you suggested, repeat guests will get more discounts from the place they already stayed and do not need to pay for guest service fee if not booking thru Airbnb.
Thanks again for choosing our place to stay for over a month and enjoyed your stay a lot though there was a little mistake about the pick up transfer.
Phuket and Kamala always welcome you back!...Chan