Free parking on premises
Check-in is anytime after 3PM
Check out by 10AM
First aid kit
3 nights minimum stay
I emailed the property management company and also Daniel about the issues I had while we stayed here, no reply. The place had 1 facecloth, no bathmats, no dishcloths, no dishtowels, no dish soap, and only one tablet for the dishwasher. The pool had no filtration, so had a swampy film on the still water, and garbage left on the property. it is nicely decorated, but I didn't have a nice experience for the few days we were there. The fact it's been 3 weeks since my stay and no one has replied to acknowledge the complaints from our stay doesn't sit well with me. I wasn't planning on having to buy soap, towels, and mats for a "VIP" house. For what you pay to stay here, I am disappointed for sure. The location was good and the complex amenities are really nice. It's just too bad that the place wasn't equipped for my stay.
Response from Daniel:
kate, boa tarde. É uma pena que voce tenha tido todos estes inconvenientes. Eu recebi sim suas queixas atraves da agencia e o que eles dizem nao concordam 100% com suas queixas. A piscina é limpa uma vez por semana, as toalhas sempre estiveram a disposicao , o sabonete sim é uma responsabilidade do hospede. Realmente eu peco desculpas pelos incovenientes pois é a primera hospede que me faz queixas. Tomarei minhas providencias para que nao se repita. grato pela compreensao , Daniel
The house is pretty much what we see in the pictures, I would say that in reality is better. I strongly recommend for families, specially with kids and baby. The location is very calm and with easy access not too far from parks. Daniel and Eduardo assistance was very effective and always available to clarify questions and others. We asked for additional cleaning but the staff didn't show up on due date , however the host solved the issue quite fast and kindly . For sure it is a place that we intend to get back .
I have never written a review before but this home deserves one. Our stay in the home was amazing. The home was clean and there were no surprises. My kids were able to play, make noise and watch tv with out telling them to lower their voices like we would at a hotel. My teenager had her own space which she loved. And after oir long days at the Disney parks we come home and relaxed.
the house was beautiful even better than the pictures the and the kitchen was fully equipped. The pool could have been a little cleaner and there are hidden fees not listed like if you want to use the grill you have to pay $60. Also if you don't speak Spanish there is some what of a language barrier when speaking with Daniel. This is not a rental where a person comes out and greets you and shows you the house and where things are so don't expect that. Towels arent provided nor trash bags other than what already in the trash receptacle and the community pool is not walking distance and closes at 9 or 10 most days