Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.

Cancelling a trip due to extenuating circumstances

Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options.

Not to worry. If you need to cancel your reservation because of an emergency or unavoidable circumstance, we can help:

  1. Read our Extenuating Circumstances Policy to check if you’re covered
  2. Make sure you have any required documentation available
  3. Cancel your stay or Airbnb Experience by selecting I have an extenuating circumstance
  4. Contact us to file a claim, and we’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case

Important: Claims must be submitted within 14 days of cancellation.

Did this article help?

Related articles

  • Guest

    Major Disruptive Events Policy

    Find details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il…
  • Guest

    Find your Host's cancellation policy

    The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
  • How cancellations work

    Sometimes things come up and you have to cancel. To keep things running smoothly, here’s how you can cancel a reservation.
Get help with your reservations, account, and more.
Log in or sign up