Request a partial or full refund from your Host

If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Centre. Just a note, the Resolution Centre may not be available for use with some hotel stays.

We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Centre. However, if you and your Host aren’t able to come to an agreement, you’ll have the option to ask Airbnb for help finding a solution. Issues must be reported to Airbnb within 72 hours of discovery to be eligible under our Rebooking and Refund Policy.