Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.

Reservations and refunds during the Tokyo Olympic and Paralympic Games

If something changes during the Tokyo Olympic or Paralympic Games, here’s some helpful information to know about how it may affect your reservation:

  • If either games are cancelled, any refund you get will be determined by your Host’s cancellation policy. This also applies if there’s a change in the games schedule and your place to stay isn’t available for different dates. Find out more about refunds for cancellations.
  • e
  • Our Extenuating Circumstances Policy doesn’t apply to reservations during the Olympic and Paralympic Games if there are any changes for spectators.

If your reservation is cancelled at the last minute, please contact us.

Note: Make sure to refer to the official Tokyo 2020 Olympic Games Schedule and Tokyo 2020 Paralympic Games Schedule for scheduling info.

Did this article help?
Get help with your reservations, account, and more.
Log in or sign up