It happens—plans change! If a guest needs to cancel their reservation, we’re here to help you with a quick rebound.
When a guest cancels:
If you're owed a payout, we’ll send it 24 hours after your guest's scheduled check-in or start time—how long it takes for you to receive the money depends on your bank or financial institution. If this is your first time hosting, we may hold the payout until 30 days after the reservation is confirmed.
Find out more about when you’ll get your payout.
If your guest cancels, we’ll unblock the dates on your calendar right away so you’re available to get another booking.
Guests who cancel will receive an automatic refund if your cancellation policy permits it. In some cases, guests may qualify for a refund under our Rebooking and Refund Policy, or our Major Disruptive Events Policy, regardless of the cancellation policy for the reservation.
Was your guest's experience not up to your hosting standards? Learn how to issue a partial refund.
If a guest cancels after they’ve already checked in, they must vacate your place immediately, and the terms of your cancellation policy will still apply.
Changes to your cancellation policy are only applied to future reservations and don’t affect any pending or confirmed reservations.
Here’s how to change your home cancellation policy. If you have the option, here’s how to change your service or experience cancellation policy.