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Communicating with your host

How-to • Guest
Contacting hosts
If you want to find out more about a home, service, or experience before booking, you can message the host on Airbnb.
How-to • Guest
What to do if a host isn’t responding
Once you have a confirmed reservation, you’ll find the host’s phone number in the message thread for your trip.
How-to • Guest
Getting charged for damage
If you, someone you invite, or a pet are responsible for damage during a home stay, service, or experience, let your host know right away.
How-to
How to read and send messages
You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.
How-to
Send photos and videos in a message
Once a reservation for a service or experience is confirmed, you can share photos and videos in a message.

Communicating with your host

Contacting hosts

What to do if a host isn’t responding

Getting charged for damage

How to read and send messages

Send photos and videos in a message

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