Sometimes a host may need to cancel before or during an experience due to bad weather and safety concerns. If this happens, you’ll get a full refund and you can rebook the experience if you want.
Another reason a host may cancel is if they required ID from you as the primary guest, but didn't receive it within 3 days of booking. Again, if the reservation is canceled, you’ll be refunded.
When a cancellation occurs, you’ll get an email with full details, including your refund information.