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How-to • Guest

When you’ll get your refund

If you’re eligible for a refund, we’ll initiate your refund as soon as you cancel, but how long it takes for you to receive the money depends on your bank or financial institution. It’s based on how you paid, when you paid, and where you live.

How long refunds take

24 hours

  • Airbnb for Work credit
  • Airbnb gift credit
  • Hongbao credit
  • PayPal

One business day

  • Alipay
  • WeChat Pay

Up to 5 business days

  • iDEAL
  • Sofort Überweisung

5–7 business days

  • Klarna
  • UPI

Up to 10 business days

  • Razorpay

10–15 business days

  • Net Banking
  • RuPay

Up to 15 business days

  • Major credit cards, including prepaid credit and debit cards
  • Other payment methods
  • Apple Pay
  • Google Pay
  • Postepay

Up to 2 credit card statements

  • Aura
  • Elo
  • Hipercard

Up to 3 credit card statements

  • Major credit cards in Brazil only

Track your credit card refund

You can track your refund a couple of ways. You can go to Trips, select the reservation and then select Track refund. Or you can:

Track your credit card refund on desktop

  1. Click MenuAccount settings > Payments
  2. Click Manage payments
  3. Select the payment transaction to show Refund status

Contact your bank if you haven’t received your refund based on the refund timelines in this article. You’ll find your ARN (Acquirer Reference Number) in Refund status. Your ARN is a unique number that your bank can use to track your refund. Provide this number to your bank, and they can let you know when to expect your refund to be deposited into your account.

If your original payment method can’t be refunded

If your original payment method’s account was closed, the refund sent by Airbnb won’t process. If this happens, you can contact your bank or financial institution to locate it. If you currently have an account with them, they may be able to transfer the refund to your new card or account. In some cases, they may send you a cheque for the refunded amount instead.

If you need the refund details to provide them, you can contact Airbnb—we can provide you with the details, including a reference number that your bank or financial institution can use.

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