Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to
Guest

Refunds for experiences

Did you book an experience and now you can’t make it? Your first step is to message your Host to let them know and to see if they'd be willing to refund you. If they can't or won't send you a refund, you can submit a claim for eligible travel issues.

Eligible travel issues

Your travel issues may be covered by the Experiences Guest Refund Policy. You’re generally in good shape if:

  • The Host fails to carry out the booked experience or arrives more than 15 minutes late
  • The Host makes significant changes to the experience after you book
  • The experience contains an obvious safety or health hazard

If we agree that you experienced a reasonable travel issue, Airbnb may be able provide a refund.

What’s next?

If you need to submit a claim, make sure to:

  1. Contact the Host: We’ll verify your message thread as part of the claim process
  2. Gather evidence: Document issues with photos or videos
  3. Contact us: Get in touch within 24 hours of having an issue
  4. Stay in touch: We’ll reach out with next steps specific to you

TIP: Review the Experiences Guest Refund policy for more details, including info about the minimum quality standards for experiences, Host responsibilities, and what qualifies as a travel issue.

Did this article help?

Related articles

  • Requesting a refund

    Do you need a refund? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund th…
  • Guest

    Experiences Guest Refund Policy

    Pease review our Experiences Guest Refund Policy.
  • Guest

    Request a refund

    Refund requests of any amount should be handled through our Resolution Centre.
Get help with your reservations, account, and more.
Log in or sign up