Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.

When a guest doesn’t show up for a reservation

You were ready for guests, but they didn’t show up. Don’t worry, we’ll release the payout for a cancelled reservation as detailed in the Cancellation Policy.

If this is your first time hosting, we may hold the payout for 30 days after the reservation was confirmed. Learn more about payouts  

Keep in contact

It’s a good idea to connect with your guests before they’re due to arrive. You’ll find their info in the trip itinerary.

  • Airbnb message: Find your guests’ message and send them a note. Message alerts are sent to their email address and as notifications in the Airbnb app
  • Phone: Phone numbers are listed in Reservations

Keep in mind that many guests don’t have access to a phone while travelling, or they may experience travel delays that will affect their arrival time.

Did this article help?

Related articles

Get help with your reservations, account, and more.
Log in or sign up