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How-to • Host

When a guest doesn’t show up for a reservation

You were ready for guests, but they didn’t show up. Don’t worry, we’ll release your payout for a cancelled reservation as detailed in the Cancellation policies for your home or Cancellation policies for service and experience listings.

If this is your first time hosting, we may hold the payout for 30 days after the reservation was confirmed. Learn more about payouts  

Keep in contact

It’s a good idea to connect with your guests before they’re due to arrive. You’ll find their info in the trip itinerary.

  • Airbnb message: Find your guests’ message and send them a note. Message alerts are sent to their email address and as notifications in the Airbnb app
  • Phone: Phone numbers are listed in Reservations

Keep in mind that many guests don’t have access to a phone while travelling, or they may experience travel delays that will affect their arrival time.

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