Change or withdraw a special offer

Sending special offers is a great way to encourage bookings or make someone’s day. But sometimes, you might need to change or cancel your offer. As long as the guest hasn’t accepted yet, go for it. If they have, you’ll have to change the trip request reservation.

Changing a special offer

1. Go to your Inbox.
2. Open the message from the guest you sent a special offer to
3. Click Review special offer.
4. To make changes to the special offer, click Send another special offer in the pop-up. You can change the dates, guest count, and subtotal. In the Subtotal field, enter the new price you’d like to offer your guest for their stay (be sure to include your additional guest fee in this subtotal as well as cleaning fees, pet fees, or any other fees you've agreed upon).
5. Click Send special offer.

Withdrawing a special offer

1. Go to your Inbox.
2. Open the message from the guest you sent a special offer to.
3. Click Review special offer.
4. Click Withdraw special offer.
5. To confirm, click Yes, withdraw. The guest will be notified that the special offer has been withdrawn.