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How-to
Guest

If your Host cancels your reservation

While it’s rare, sometimes a Host may need to cancel a reservation. We understand this can impact your plans in a big way. Rest assured that every booking made on Airbnb comes with AirCover for guests, support for guests who experience issues with their booking, including Host cancellations within 30 days of check-in.

What to expect if your reservation is cancelled

When a cancellation occurs, you’ll get an email with full details, including your refund info. Refund times may differ depending on how you paid.

If your cancellation happens within 30 days of check-in, we’ll also help you rebook a similar place to stay, depending on availability at comparable pricing.

As always, you can contact us if you need more help.

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