If your Host cancels your reservation
While it’s rare, sometimes a Host may need to cancel a reservation. We understand this can impact your plans in a big way. Rest assured that every booking made on Airbnb comes with AirCover, protection for guests against significant issues, including Host cancellations within 30 days of check-in.
In the unlikely event a Host needs to cancel your booking within 30 days of check-in, you’ll automatically get a refund and we can help you find a similar or better home to rebook.
What to expect if your reservation is cancelled
When a cancellation occurs, you’ll get an email with full details, including your refund info. Refund times may differ depending on how you paid.
If your cancellation happens within 30 days of check-in, we can also assist in rebooking a comparable or better listing.
Have questions? Check out our Rebooking and Refund Policy for details and limitations of AirCover.
As always, you can contact us if you need more help.
- GuestIf your Host needs to cancelIf your Host can’t accommodate your stay, don’t cancel for them—send them a cancellation request so you don’t miss out on getting your best …
- GuestGetting protected through AirCoverAirCover is top-to-bottom protection for Airbnb guests.
- HostHost Cancellation PolicyBecause cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella…