Managing your reservation: payments, changes, and cancellations

If you need to understand how payments work, make changes, or cancel a reservation, you’ve come to the right place to get help with a confirmed reservation.

Understanding payments on Airbnb

• Check out all your options for payment methods and where they’re accepted
• When you’ll pay for your reservation depends on type of reservation and how you pay
• Refunds are issued to the original payment method that you used when you booked the reservation

Changing or canceling your reservation

Plans change, and that’s OK. First, make sure you’re logged in to your Airbnb account to manage or change your reservation.

• To find info about a reservation you booked, go to the message thread with your host, or find it in Trips
• If you need to change the dates of a confirmed home reservation, you can submit a trip change request to your home host
• You may be able to change the date or time of your service or experience reservation depending on your host’s cancellation policy
• Learn about how to cancel your home reservation or cancel your service or experience reservation
• Here’s where to start if you’re canceling a trip due to a Major Disruptive Event