How the Resolution Centre helps you
Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Centre to open a refund or payment request.
You have up to 60 days after your reservation’s checkout date to submit a Resolution Centre request.
One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Centre.
Need more help?
Every now and then, Hosts and guests aren’t able to make it work. If you haven’t come to an agreement, you’ll see the option to ask Airbnb to help you mediate.
Issues must be reported to Airbnb within 72 hours of discovery to be eligible under our Rebooking and Refund Policy.
From there, a dedicated team member will review the info provided by everyone and ask questions (if necessary) before making a final decision.
Getting reimbursed for damage
Sometimes accidents happen, which is why there’s AirCover for Hosts.
AirCover for Hosts is top-to-bottom protection for Hosts. It includes $3 million USD in Host damage protection, in addition to $1 million USD liability insurance, guest identity verification, reservation screening, and a 24-Hour Safety Line. It’s always included and always free whenever you host.
If a guest causes damage to your place or belongings during an Airbnb stay, you can file an AirCover for Hosts request through our Resolution Centre. Learn about the process.
- GuestIf a Host asks for more moneyAll pricing information is included when you book a reservation using Airbnb. There are a few exceptions.
- GuestWhen you’ll get your refundWhile they are issued almost immediately, most refunds arrive within 10 days, but for some payment methods and regions, it might take longer…
- GuestRequest a refundRefund requests of any amount should be handled through our Resolution Centre.