If a host asks for more money

Hosts generally can't collect any reservation-related fees off our platform, but there are a few exceptions.

When hosts may be able to collect fees

Most hosts can't collect security deposits or fees off-platform, but select software-connected hosts and hotels may do so if properly disclosed. Here are the limited exceptions:

• In select cases, certain mandatory fees or security deposits may show in a listing’s price breakdown at checkout that are due to the host at property. 
• Hosts may collect taxes at check-in, but only if these are stated in the listing description.
• Hosts may charge for optional add-ons such as upgrades or access to certain amenities, but only if they are clearly stated in the listing description prior to booking and collected using the Resolution Center. 
• Hotels may collect an incidental hold, but only if this is stated in the listing.
• Hotels may collect payment for optional add-ons off of the Airbnb platform where it’s part of their standard procedures.
• Your host files an AirCover for Hosts request for damage that occurred during your stay, experience, or service. AirCover claims must be paid on Airbnb.

Adding additional guests, pets, or nights to your reservation may impact costs. For home stays, guests and hosts must use the change reservation tool to make these changes.

When to dispute a charge

With few exceptions, we prohibit hosts from:

• Failing to disclose reservation fees at the time of booking
• Requesting, sending, or receiving payment for any reservation fee off of Airbnb

Please review our Off-platform and Fee Transparency Policy for the list of what is prohibited and any exceptions. If a host tries to charge you for something that violates our policies or attempts to charge you off the Airbnb platform instead of using the Resolution Center, please report it to us immediately.

We don't allow hosts to charge a pet fee or cleaning fees for animal hair or dander to guests who are traveling with Service Animals anywhere or Emotional Support Animals in places where applicable laws prohibit the extra fees, such as New York State and California.

How to pay

If you agree with the charge, pay the host directly through the Resolution Center. Be sure to keep all payment transactions on Airbnb—otherwise, we can’t help with issues related to off-site or cash payments.

In limited cases, your host can request payments outside of the Airbnb platform for a fee included in the listing’s price breakdown at checkout or a tax that’s allowed to be collected outside Airbnb and was included in the listing description (or house rules). In either case, you can pay your host in person, using a payment app, or using the Resolution Center.

Payments for optional fees—like parking or amenity upgrades—must go through the Resolution Center. Hotels are an exception: they can collect optional fee payments outside Airbnb if the fees were properly disclosed and it's part of their standard business practices.