This article only applies to Luxe reservations booked before November 2, 2023. Reservations booked on or after November 2, 2023 are subject to the cancellation policies for standard Airbnb listings.
Cancel up to 95 days before your trip and get a full refund. Cancel within 95 days of the trip and the reservation is non-refundable.
Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.
Cancel during your trip and the reservation is non-refundable.
For a Firm cancellation policy, guests must cancel at least 30 days before check-in, and only pay 50% of the total accommodation fees for the reservation. Service fees are non-refundable.
Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.
Cancel during your trip and the reservation is non-refundable.
For a Firm cancellation policy, guests must cancel up to 60 days before their trip and only pay 50% of the total accommodation fees for the reservation. Cancel within 60 days of the trip and the reservation is non-refundable.
Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.
Cancel during your trip and the reservation is non-refundable.
For a Firm cancellation policy, guests must cancel up to 95 days before your trip and only pay 50% of the total accommodation fees for the reservation. Cancel within 95 days of the trip and the reservation is non-refundable.
Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.
Cancel during your trip and the reservation is non-refundable.
For a Firm cancellation policy, guests must cancel up to 125 days before their trip and only pay 50% of the total accommodation fees for the reservation. Cancel within 125 days of the trip and the reservation is non-refundable.
Cancel within this time period and the reservation is non-refundable, with the exception of hospitality fees.
Cancel during your trip and the reservation is non-refundable.
Trips start at 3 p.m. in the listing’s local time on the date of check-in, regardless of the guest’s scheduled check-in time, and all pre-trip cancellation periods are calculated based on this cut-off time.
A reservation is only officially cancelled once the guest follows the steps on the Airbnb cancellation page and receives confirmation. You’ll find the cancellation page in the Your Trips section of the Airbnb site and app.
Airbnb service fees are not refunded for cancellations.
Hospitality fees are always refunded for cancellations made before 3 p.m. in the listing’s local time on the scheduled check-in date.
Non-refundable deposit amounts vary by listing. The specific amount can be found in the “Non-refundable deposit” section of the listing.
Luxury Retreats will refund any taxes we collect that are related to amounts refunded to guests, and will submit any taxes due on the non-refundable portion of cancelled reservations to the appropriate tax authority.
If a guest has any issues with a Host or listing, they must contact Support within 24 hours of check-in to be eligible for a full or partial refund under our Airbnb Luxe Rebooking and Refund Policy.
A home’s cancellation policy is subject to, and may be overridden by, the Airbnb Luxe Rebooking and Refund Policy or cancellations by Airbnb for any other reason permitted under the Terms of Service.
Airbnb has final say in any dispute between Hosts and guests regarding the application of these cancellation policies.